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- ISO 9001:2008 certification has been in place for
over a decade now and is used by both customers and companies as a method of controlling
their quality.
- The Standard provides a framework to manage your business and ensure a philosophy
of continual improvement in all aspects of your business.
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- It is externally assessed on an ongoing basis to ensure these business practices
are maintained.
- The principles of ISO 9001:2008 are:
ISO 9001: 2008 is an international standard related to quality management system,
applicable to any organization from all types of business sectors and activities.
ISO 9001:2008 is based on eight quality management principles (all fundamental to
good business practice). When fully adopted, these principles can help improve your
organizational performance:
- Customer focus: organizations depends on their customers, and therefore
need to shape activities around the fulfillment of market need
- Leadership: is needed to provide unity of purpose and direction
- Involvement of people: creates an environment where people become fully involved
in achieving the organization's objectives
- Process approach: to achieve organizational objectives, resources
and activities need to be managed as processes, with an understanding of how the
outputs of one process affects the inputs of another
- System approach to management: the effectiveness and efficiency
of the organization depends on a systemized approach to work activities
- Continual improvement: adopting this as a part of everyday culture
is a key objective for an organization
- Fact based decision-making: effective decisions are based on the
logical and intuitive analysis of data and factual information
- Mutually beneficial supplier relationships: such relationships
will enhance theability to create value.
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- Involves Top management in the improvement of the Quality management System Facilitates
the organization to become a customer-focused organization.
- Ensures sustained customer satisfaction by producing, delivering services and providing
support functions that meet customer's needs and expectations. Increases the effectiveness
and efficiency of the organization through continual improvement in systems and
products /services quality
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