• Firstly call us to discuss.
  
• Complete our application forms.


• Withdraw from your existing Certification Agency in writing.


• Advise us of your existing scope and audit history and copies of your most recent audit reports.


• CCPL will continue with your existing audit schedule and issue you a new certificate.

• Convenient and fast service: Upon applying for certification from CCPL, appointments for auditing can be arranged thereby allowing clients to plan their schedules accordingly.


• Receive speedy, quality auditing from qualified CCPL auditors.


• After certification services, which not only maintain clients certification status but also, help to improve client’s processes for even higher efficacy.


• Publishing the names of certified clients as a supplement to promoting their business and identities.


Keeping clients constantly abreast of current developments, both domestic and international, in standards and related matters through publications and/or seminars

• The top management of CCPL understands the importance of impartiality when performing management system certification activities; manages potential conflict of interests and ensures the objectivity of its certification activities. CCPL has developed and implemented procedures in compliance with the requirements of ISO/IEC 17021:2006 & ISO/TS 22003:2007.


• The certification procedures are approved by the Director Mr. sanjay chopra and are to be abided when applicable and when certification is conducted according to ISO/IEC 17021:2006 & ISO/TS 22003:2007.


• The technical Manager is responsible for conducting certification services in compliance with CCPL. CCPL declares that it does not take part in any consultancy activities regarding development and implementation of any management systems.


• There shall be no pressure of any kind (financial, trade, administrative, moral or other) over CCPL and the personnel regarding the execution of their obligations as a management system Certification Body according to ISO/IEC 17021:2006 & ISO/TS 22003:2007.


• CCPL identifies, analyzes and documents all possibilities for conflict of interests that emerge from certification processes including any conflicts that emerge from its relations. Presence of relations does not necessarily position the CCPL in a situation of conflict of interests. If some relations create impartiality threats, CCPL documents and eliminates or decreases such threats. This information is presented to the Advisory committee members. It is necessary to cover all possible conflict of interests’ sources that are identified regardless of their origin. CCPL requires from all employees, internal and external, to comply with impartiality rules as well as reveal any situation known to them that may present them or CCPL with a conflict of interests. CCPL shall use this information as input in identifying threats to impartiality raised by the activities of such personnel or by the organization that employ them. Such personnel, internal or external shall not be used unless they demonstrate that there is no conflict of interest. CCPL shall not undertake any action that threatens the impartiality and/or are potential conflict of interests.


• When certain relations create unacceptable impartiality threat, then the certification shall not be conducted. CCPL shall not certify another certification body for its activities related to management system certification.


• TCCPL shall implement corrective actions against irrelevant claims of any consultancy organization declaring that the certification will be simpler, faster or cheaper if specific certification body is used due to the fact it is conflict of interests. Also CCPL shall not state or imply that certification would be simpler, faster or cheaper if a specified consultancy organization were used.


• When potential impartiality threat arises CCPL eliminates it or decreases it. This process is also controlled by the Advisory committee.


• CCPL shall not certify own group companies (if there are such companies) or organizations that CCPL is a part of or a member.


• Personnel, who have provided consultancy (including internal audits) within two years to the organization seeking certification, are not allowed to take part in audit or other certification activities.


• CCPL shall not provide internal audits for its certified clients. CCPL shall not certify a management system for which it has conducted internal audits within two years following the end of the internal audits.


• CCPL shall not provide certification services to a client when relations between the Consultancy Company and CCPL could lead to impartiality threat.


• CCPL shall not outsource audits to a management system consultancy organization as this poses an unacceptable threat to the impartiality of the certification body. This does not apply to individuals contracted as auditors or technical experts.


• CCPL does not receive any financial support different from the invested in it and the fees of its services.


• CCPL does not pay any commissions to consultants therefore there can be no pressure exercised on CCPL by consultants.


• CCPL shall not allow any pressure from other certification bodies to influence the certification process in the organization. If other certification body declines to provide service for client and the client requests the same service form CCPL than CCPL shall investigate the reasons for declining before performing any other certification activities for the respective client.


• CCPL shall not allow pressure from clients and/or consultancy organizations. If there is such pressure than CCPL will apply requirements of ISO/IEC 17021:2006 and internal procedures in order to stop such practice.


• CCPL shall not allow pressure from employees and/or related persons.


• All employees are obliged to work in compliance with requirements of ISO/IEC 17021:2006 and ISO/TS 22003:2007 and as per agreement of contract.


• Top management of CCPL is committed to full compliance with this declaration.

To define the process of receiving and resolving the appeals, complaints

To ensure that appropriate correction and as required corrective actions are taken in response to appeals and complaints received by CCPL.

Applicable to appeals and complaints received by CCPL from clients, customers of clients, or any other interested parties.

Director technical is responsible for handling of appeals and complaints till resolution and for any communication to the appellant / complainant. Director technical shall form the Appeal Complaint committee comprise of auditors who are not involved in audit or technical decision.

M.D is responsible for ensuring that all appeals and complaints are investigated and resolved.

Request received for reconsideration of any adverse decision of CCPL attributable to office activities or on-site- audit activities.

Dissatisfaction communicated to CCPL which may be attributable to office activities or on-site audit activities.

This procedure is accessible to public through web site www.carecertification.com

CCPL takes responsibility for all its decisions at all levels in the handling of appeals. It is ensured that personnel engaged in the appeals- handling process are different from those who carried out audits and made the certification decisions.

The appeal can be received by e-mail, fax, written, verbal. On receipt of an appeal, AC committee evaluates gathers and verifies all necessary information to validate the appeal.

The appeal is recorded, acknowledged and communicated to the appellant by AC committee.

AC committee carries out investigation of the appeal taking into account results of previous similar appeals. AC committee submits a report indicating the results of investigation and the actions to be taken as well as the reply to be sent to the client. 

The final decision is made by AC committee on the basis of the review of report received from AC committee /Nominee. In case AC committee was previously involved in the certification decision related to appeal, the decision is taken by another nominated person who was not previously involved in the specific certification audit / decision process.

AC committee tracks and records the actions taken and the appellant is kept informed by AC committee on the progress till the appeal is resolved. At the end of appeal handling process, formal notice is given to the appellant by AC committee.

AC committee would ensure that appropriate correction and corrective actions are identified and implemented where required.

AC committee ensures that submission, investigation and decision on appeals shall not result in any discriminatory actions against the appellants.

AC committee submits his report to director technical and the decision will be communicated to the appellant.

The progress report shall be send to appellant and request him for the feedback within fifteen days. if the complainant does not come back it means the appeal is solved.

This shall be shown and discuss with impartiality committee.

Confidentiality shall be maintained throughout.

The complaint can be received by e-mail, fax, written, verbal. We will only accept such complaints with proper identification of the person.  On receipt of complaint, AC committee evaluates gathers and verifies all necessary information to validate the complaint. In case it is confirmed that the complaint relates to certification activities, AC committee shall initiate investigation. 

Director technical ensures that the persons engaged in complaints handling process are different from those who carried out audits and made the certification decisions.

If the complaint is about certified clients, it will be communicated to the concerned client at an appropriate time. The complaint is recorded, acknowledged and communicated to the complainant by AC committee.

Complaints are investigated by AC committee for deciding actions to be taken in response to the complaint.

In case the complaint is against the certified client, the investigation shall consider the effectiveness of certified management system and any actions required are decided by AC committee.

AC committee implements the actions decided and track the actions taken till its completion. AC committee also ensures that corrections and appropriate corrective actions are implemented and completed where required.

Whenever possible, AC committee communicates the progress on the actions to the complainant and at the end of complaint closure; formal notice is given to the complainant.

The above activities of complaint handling process are subjected to requirement for confidentiality as it relates to the complainant and to the subject of the complaint.

The progress report shall be send to complainant and request him for the feedback within fifteen days. if the complainant does not come back it means the complaint is solved

AC committee shall determine, together with client and complainant, whether and, if so to what extent, the subject of the complaint and its resolution shall be made public.

Corrective actions as required are dealt with as per procedure (Corrective and Preventive Action)

Confidentiality shall be maintained throughout.

This shall be shown and discuss with impartiality committee.